Kindred AI Inc.
27 Devonshire Drive
Timberlea, NS B3T 1C4
Canada
Effective Date: March 1st, 2026
These Terms of Service (“Terms”) form a binding agreement between Kindred AI Inc. (“Kindred,” “we,” “us,” or “our”) and the clinic, practice, or professional entity using the Services (“Customer,” “you”).
By creating an account or using the Services, you agree to these Terms.
1. What Kindred Practice Provides
Kindred Practice provides software tools designed to support mental health and healthcare professionals with scheduling, documentation, AI-assisted note generation, therapist-facing clinical support features, supervision tools, video/telehealth, messaging, billing integrations, and related functionality (the “Services”).
Kindred Practice is a technology platform only.
Kindred Practice:
does not provide healthcare services
does not supervise clinical practice
does not make clinical decisions
does not control how you provide care
You remain solely responsible for the provision of all professional services and for complying with applicable professional, ethical, and legal requirements.
2. Eligibility and Accounts
You represent that:
you are legally authorized to practice or operate a healthcare service where required
you have authority to bind your organization to these Terms
you will maintain accurate account information
you will safeguard credentials
You are responsible for all activity under your account.
3. Customer Data Ownership
As between the parties:
You own all clinical records, notes, transcripts, and client/patient information entered into the Services (“Customer Data”).
Session audio and transcripts may be stored as part of Customer Data when transcription or audio analysis features are enabled. You control whether these features are enabled and control the retention and deletion of session audio and transcripts. Kindred processes and stores this data solely to provide the Services and in accordance with your instructions and our Privacy Policy.
Kindred processes Customer Data solely to provide the Services.
You grant Kindred Practice a limited license to host, process, and transmit Customer Data as necessary to operate the Services.
Session Artifacts and Clinical Record Status
Session audio recordings, transcripts, and related outputs generated through the Services are tools intended to assist you in preparing clinical documentation. These materials are considered session artifacts and do not constitute the official clinical record unless and until you review, approve, and incorporate them into the clinical record in accordance with your professional, legal, and regulatory obligations. You remain solely responsible for maintaining the official clinical record.
4. Privacy and Security
Kindred processes Customer Data on your behalf as a service provider/processor.
We use administrative, physical, and technical safeguards designed to protect sensitive health information and to support compliance with applicable privacy laws.
Details regarding our data practices are described in our Privacy Policy.
5. Your Responsibilities
You are solely responsible for:
determining what information to collect or store
obtaining all required client/patient consents
complying with applicable laws (including PHIPA, PIPEDA, HIPAA, and professional standards)
establishing retention policies
responding to access or correction requests
ensuring telehealth and documentation practices are appropriate
determining what information constitutes part of the official clinical record and for reviewing and approving all clinical documentation before relying on it for clinical, legal, or regulatory purposes.
Kindred does not obtain consent or provide legal or clinical compliance advice.
6. Recording, Transcription, and AI Features
Certain features of the Services may involve the recording, transcription, and generation of assistive outputs derived from therapy sessions ("Session Artifacts"). Session Artifacts may include audio recordings (when enabled), transcripts, AI-generated summaries, draft notes, and similar outputs.
Session Artifacts are treated as Customer Data, are encrypted and securely stored, and remain under your control. You control their retention and deletion, subject to your legal and professional obligations.
Session Artifacts are assistive tools only and do not automatically constitute the clinical record. You are solely responsible for determining what constitutes the clinical record and for maintaining clinical records in accordance with applicable laws and professional requirements.
Kindred processes Session Artifacts solely to provide the Services and in accordance with your instructions and our Privacy Policy. Kindred does not use Session Artifacts for advertising or marketing and does not use Session Artifacts for AI model training or system improvement except as explicitly described in the Privacy Policy and subject to applicable consent.
Session Artifacts are accessible only to you and authorized members of your practice. Kindred accesses Session Artifacts only as necessary to provide the Services, provide support at your request, maintain system security, or comply with legal obligations.
You are responsible for obtaining any required client or patient consent before using recording, transcription, or AI-assisted features. AI-generated outputs are assistive only and do not replace your professional judgment.
7. Acceptable Use
You will not:
use the Services for unlawful purposes
upload data you are not authorized to share
attempt to reverse engineer the platform
interfere with system security
use Customer Data to train or develop competing systems
8. Subprocessors and Integrations
Kindred may use trusted third-party service providers (“Subprocessors”) to host, process, or support the Services. These may include providers that support cloud hosting, transcription, AI-assisted documentation, communications, payment processing, analytics, and other operational functions.
Subprocessors process Customer Data solely to provide services on Kindred’s behalf and are contractually required to maintain appropriate confidentiality, security, and data protection safeguards. Subprocessors are not permitted to use Customer Data for their own purposes, including advertising, marketing, or model training.
Where transcription or audio analysis features are enabled, session audio may be processed by Subprocessors solely to provide the Services. Subprocessors are contractually required to protect Customer Data and may not use it for their own purposes.
Kindred may also integrate with third-party services selected or enabled by you (for example, payment processors, messaging providers, or calendar services). Your use of those services may be subject to their separate terms and privacy policies.
9. Fees and Billing
Certain features of the Services require payment of fees. You agree to pay all applicable fees in accordance with the pricing and billing terms presented at the time of purchase or in your account settings.
Subscriptions renew automatically for successive billing periods unless cancelled prior to renewal. You authorize Kindred and its third-party payment processors to charge your selected payment method for all applicable fees, taxes, and charges.
All fees are non-refundable except as required by law.
If payment is overdue, Kindred may suspend or limit access to the Services until payment is received.
You are responsible for all applicable taxes, duties, or governmental charges, excluding taxes based on Kindred’s income.
10. Service Availability
We strive to maintain reliable service but do not guarantee uninterrupted availability. Maintenance, updates, or external dependencies may cause interruptions.
11. Warranties
The Services are provided “as is” and “as available.”
We disclaim all implied warranties to the fullest extent permitted by law.
We do not warrant that the Services will be error-free or that AI outputs will be accurate.
12. Limitation of Liability
To the maximum extent permitted by law, Kindred’s total liability arising out of or relating to the Services will not exceed the fees paid by you in the twelve (12) months preceding the claim.
We are not liable for indirect, incidental, special, or consequential damages.
13. Indemnification
You agree to indemnify Kindred against claims arising from:
your clinical services
your misuse of the Services
your failure to obtain required consents
violations of law
Kindred will indemnify you for third-party claims alleging that the Services infringe intellectual property rights.
14. Termination
Either party may terminate the Services.
Upon termination, you may export your data. We will delete or return Customer Data in accordance with our data retention practices and applicable law.
15. HIPAA (U.S. Customers)
If you are a Covered Entity or Business Associate subject to HIPAA, the Business Associate Agreement attached as Exhibit A is incorporated into and forms part of these Terms.
16. Governing Law
For customers located in Canada, these Terms are governed by the laws of Canada and the applicable provincial laws.
For customers located in the United States, these Terms are governed by the laws of the applicable U.S. state.
17. Miscellaneous
Assignment. You may not assign or transfer these Terms without Kindred’s prior written consent. Kindred may assign these Terms in connection with a merger, acquisition, or sale of assets.
Changes to Terms. Kindred may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by email. Continued use of the Services constitutes acceptance of the updated Terms.
Notices. Notices may be provided electronically, including through the Services or email.
Force Majeure. Kindred is not liable for delays or failures resulting from causes beyond our reasonable control, including outages, internet failures, or third-party service disruptions.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
Waiver. Failure to enforce any provision is not a waiver of that provision.
Entire Agreement. These Terms, together with the Privacy Policy and any incorporated exhibits (including the Business Associate Agreement where applicable), constitute the entire agreement between the parties.
Electronic Acceptance. Acceptance of these Terms by electronic means, including clicking an acceptance button or using the Services, constitutes a legally binding agreement.
Survival. Provisions relating to data protection, liability limitations, indemnification, and any other terms that by their nature should survive will survive termination.
For US Subscribers, please see our Business Associate Agreement.